FCT PUBLIC HEALTH DEPARTMENT CELEBRATES 2026 SERVICOM CUSTOMER SERVICE WEEK
By: Prudence Okonna
The FCT Public Health Department has celebrated the 2026 SERVICOM Customer Service Week with a call on staff to uphold professionalism, accountability and responsiveness in the delivery of quality services to the public.
The celebration held at the Public Health Department Office, focused on strengthening a culture of excellent service delivery and improving staff commitment to meeting the needs and expectations of clients and residents.
In her opening remarks, the Director of Public Health, Dr. Theresa Nwachukwu, urged staff to continually acquire relevant knowledge, skills and competencies to enhance their performance and improve service delivery.
She emphasised the need for continuous professional development, noting that equipping staff with the necessary competencies would enable them to serve clients and the public more effectively.
In her welcome address, the SERVICOM Focal Person, Mrs Mary Ayoola, highlighted the importance of the programme in promoting awareness of SERVICOM principles and encouraging staff to maintain high standards in their daily responsibilities.
Participants were also sensitised on SERVICOM’s vision, mission, core values and mandate, as well as the principles of quality service delivery and the rights and responsibilities of clients.
A presentation on complaint handling and feedback mechanisms further highlighted the importance of listening to clients, addressing their concerns promptly and responding appropriately to feedback as part of efforts to improve service quality and build public confidence.
The celebration ended with the recognition and presentation of awards to outstanding staff in appreciation of their commitment, professionalism and dedication to excellent service delivery.
Abuja Digest reports that the FCT Public Health Department’s reaffirmed its commitment to promoting a responsive and accountable workforce dedicated to improving service delivery and ensuring a positive experience for clients and members of the public.
